Privacy Policy 

At ToyMall.pk, we are committed to protecting the privacy of our users. This Privacy Policy outlines the information we collect, how we use it, and the choices you have regarding your personal information.

Information Collection and Use

We collect the following types of information from our users:

1. Personal Information: We may collect personal information such as your name, email address, postal address, and telephone number. This information is used to process orders, respond to inquiries, and improve the user experience.

2. Technical Information: We may collect technical information such as your IP address, browser type, and operating system. This information is used to diagnose problems, manage the website, and gather demographic information.

3. Log Data: Our servers may automatically log information about your use of the website, such as the pages you visit, the time and date of your visit, and the amount of time you spend on each page. This information is used to analyze website usage patterns and improve the user experience.

Information Sharing and Disclosure

ToyMall.pk will not rent, sell, or share your personal information with third parties except as necessary to provide you with the services you have requested, to comply with legal requirements, or to protect the rights and safety of ToyMall.pk and its users.

Cookies

We use cookies to store information about your preferences and to recognize you when you return to our website. You can choose to accept or reject cookies in your browser settings.

Security

ToyMall.pk takes reasonable steps to secure your personal information and prevent unauthorized access, use, or disclosure. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.

Changes to this Privacy Policy

ToyMall.pk may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised policy on our website. Your continued use of the website following any changes indicates your acceptance of the new policy.

Contact Us

If you have any questions about this Privacy Policy or the information we collect, please contact us at +32 310 4203084.

Refund Policy 

At ToyMall.pk, we are committed to providing our customers with high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a refund or exchange policy in accordance with the following terms:

1. Returns: If you receive a defective or damaged item, or if the item is not as described on our website, you may return the item within [insert number of days] days of receipt for a full refund or exchange. To initiate a return, please contact our customer service team at 0310-4203084.

2. Refunds: Refunds will be issued to the original payment method. If the original payment method is not available, a store credit will be issued. Refunds will be processed within 7 days of receipt of the returned item.

3. Shipping Costs: Customers are responsible for the cost of shipping items back to ToyMall.pk for returns and exchanges. If the return is a result of our error (e.g., defective or damaged item, incorrect item), we will cover the cost of shipping the corrected item to you.

4. Exclusions: The following items are not eligible for refund or exchange: [flying drones, hover board, and item that  has been used by the customer].

5. Refunds for Online Purchases: If you purchased an item online, please contact our customer service team to initiate a return.

6. In-Store Purchases: If you purchased an item in-store, please return the item to the store with your receipt for a refund or exchange.

If you have any questions or concerns about our Refund Policy, please contact us at 0310-4203084. We are committed to resolving any issues to the best of our ability and ensuring our customers are satisfied with their purchases.

Terms of service 

Welcome to ToyMall.pk, an online platform for purchasing toys and related products. The following Terms of Service (“Terms”) govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these Terms and all applicable laws. If you do not agree to these Terms, please do not use our website.

1. User Account: To use certain features of the website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

2. User Content: Our website may allow you to submit, upload, publish, or otherwise make available content, including but not limited to text, photographs, and videos (“User Content”). By making any User Content available through our website, you grant to ToyMall.pk a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise exploit such User Content in connection with the website and ToyMall.pk’s (and its successor's) business, including without limitation for promoting and redistributing part or all of the website (and derivative works thereof) in any media formats and through any media channels.

3. Product Information: ToyMall.pk attempts to be as accurate as possible in its product descriptions and pricing. However, ToyMall.pk does not guarantee that product descriptions or other content of the website is accurate, complete, reliable, current, or error-free. If a product offered by ToyMall.pk is not as described, your sole remedy is to return the product in accordance with our Refund Policy.

4. Orders: All orders placed through our website are subject to ToyMall.pk’s acceptance. This means that ToyMall.pk may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, ToyMall.pk will issue a credit to your credit card account in the amount of the charge.

5. Payment: You agree to pay the price applicable for the products you purchase, as well as any shipping and handling charges and taxes. The total cost of your order will be displayed during the checkout process.

6. Shipping: Shipping times and dates provided on our website are estimates only. ToyMall.pk will make every effort to deliver your products within the estimated shipping time, but does not guarantee delivery dates.

7. Limited Warranty: ToyMall.pk warrants that the products it sells will be free from defects in materials and workmanship for a period of [insert warranty period]. This warranty does not cover damage caused by normal wear and tear, accidents, misuse, or unauthorized alterations.

8. Limitation of Liability: ToyMall.pk will not be liable for any indirect, incidental, special, or consequential damages arising out of the use of the products sold on our website. In no event will ToyMall.pk’s liability exceed the amount paid by you for the product.

9. Modifications to Terms of Service: ToyMall.pk reserves the right to modify these Terms at any time without prior notice.