At ToyMall.pk, we are committed to providing our customers with high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a refund or exchange policy in accordance with the following terms:
Returns: If you receive a defective or damaged item, or if the item is not as described on our website, you may return the item within [insert number of days] days of receipt for a full refund or exchange. To initiate a return, please contact our customer service team atΒ 0310-4203084.
Refunds: Refunds will be issued to the original payment method. If the original payment method is not available, a store credit will be issued. Refunds will be processed within 7 days of receipt of the returned item.
Shipping Costs: Customers are responsible for the cost of shipping items back to ToyMall.pk for returns and exchanges. If the return is a result of our error (e.g., defective or damaged item, incorrect item), we will cover the cost of shipping the corrected item to you.
Exclusions: The following items are not eligible for refund or exchange: [flying drones, hover board, and item thatΒ has been used by the customer].
Refunds for Online Purchases: If you purchased an item online, please contact our customer service team to initiate a return.
In-Store Purchases: If you purchased an item in-store, please return the item to the store with your receipt for a refund or exchange.
If you have any questions or concerns about our Refund Policy, please contact us at 0310-4203084. We are committed to resolving any issues to the best of our ability and ensuring our customers are satisfied with their purchases.
